Privacy Policy

1. Introduction

Welcome to Bubble on the Beach ("we", "our", "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We welcome guests from around the world and comply with applicable data protection regulations, including but not limited to the General Data Protection Regulation (GDPR).

2. Information We Collect

2.1 Personal Data

We may collect the following types of personal information:

Identity Data: Full name, title, date of birth
Contact Data: Email address, telephone numbers, postal address
Financial Data: Payment information (though we do not store complete credit card details)
Transaction Data: Details about payments to and from you, and services you have purchased
Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
Profile Data: Your bookings, preferences, feedback, and survey responses
Usage Data: Information about how you use our website and services
Marketing Data: Your preferences in receiving marketing from us
Special Categories: Information about dietary requirements or health conditions that you choose to share with us to enhance your stay

2.2 Collection Methods

We collect data through:

Direct interactions (when you make a booking, complete forms, or correspond with us)
Automated technologies or interactions (cookies, server logs)
Third parties (such as booking platforms or payment processors)

3. How We Use Your Information

We use your personal data for the following purposes:

To manage your booking and provide our services
To process payments and refunds
To communicate with you about your stay
To personalise your experience
To improve our website and services
To comply with legal obligations
To send you marketing communications (with your consent)
To protect our rights or property

4. Legal Bases for Processing

We process your personal data on the following legal bases:

Performance of a Contract: Processing necessary for the performance of our contract with you
Legitimate Interest: Processing necessary for our legitimate interests, provided these interests do not override your fundamental rights and freedoms
Consent: Processing based on your specific consent
Legal Obligation: Processing necessary to comply with our legal obligations

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

For bookings and stay-related information, we typically retain data for 7 years after your last stay to comply with tax and legal requirements. Marketing preferences are retained until you opt-out or request deletion.

6. Data Sharing and Transfers

6.1 Third-Party Service Providers

We may share your personal data with the following categories of third parties:

Payment processors
Booking management systems
Email and communication service providers
Analytics providers
IT service providers

6.2 International Transfers

As an international business with operations across Morocco, Spain, Italy, and connections to the UK, your data may be transferred, stored, and processed in any of these countries or other locations where our service providers operate.

We ensure appropriate safeguards are in place for any international transfers, such as standard contractual clauses or adequacy decisions where available.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to access your personal data
Right to rectify inaccurate or incomplete data
Right to erasure (the "right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Rights related to automated decision-making and profiling
Right to withdraw consent

To exercise these rights, please contact us using the details provided in the "Contact Us" section.

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies to distinguish you from other users. This helps us provide you with a good experience when browsing and allows us to improve our site.

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

9. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data without parental consent, please contact us.

10. Security Measures

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed.

We limit access to your personal data to employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to confidentiality obligations.

11. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new privacy policy on this page and updating the "last updated" date.

13. Contact Us

If you have questions about this privacy policy or our privacy practices, please contact us at:

Email: hotel@bubbleonthebeach.com

14. Complaints

You have the right to make a complaint at any time to the supervisory authority for data protection issues in your jurisdiction. We would, however, appreciate the chance to deal with your concerns before you approach a supervisory authority, so please contact us in the first instance.

15. Governing Law

This privacy policy shall be governed by and construed in accordance with applicable laws, without regard to its conflict of law provisions.

Looking forward to your stay!