Our Terms & Conditions | Bubble on the Beach

1. Introduction

Welcome to the Bubble on the Beach website. These terms govern your use of our website (www.bubbleonthebeach.com). By using our website, you agree to these terms. If you do not agree, please do not use our website.

2. Use of This Website

2.1 Access

The content on this website is for your general information and use only. It is subject to change without notice.

2.2 Account Registration

Certain areas may require registration. By registering, you agree to:

Provide accurate and complete information
Update information to maintain accuracy
Maintain confidentiality of your account details and password

2.3 Acceptable Use

You agree to use our website only for lawful purposes. Prohibited behaviour includes:

Harassing or causing distress to others
Transmitting obscene or offensive content
Disrupting normal website functionality
Infringing others' rights or restricting their use of the website

3. Intellectual Property

3.1 Copyright

All website content (text, graphics, logos, images, audio, software) is the property of Bubble on the Beach or its content suppliers, protected by international copyright laws.

3.2 Permitted Use

You may view, download, and print content for personal, non-commercial use only, provided you:

Do not modify documents or graphics
Do not remove copyright or proprietary notices
Do not use material on other websites or publicly accessible platforms

3.3 Trademarks

All trademarks reproduced on this website are acknowledged as property of their respective owners.

4. User Content & Reviews

4.1 License Grant

By submitting content (reviews, comments, photos), you grant Bubble on the Beach a worldwide, royalty-free, perpetual, non-exclusive licence to use, reproduce, modify, publish, and display such content.

4.2 Content Standards

Submitted content must not:

Be defamatory, obscene, offensive, or inflammatory
Promote explicit material, violence, or discrimination
Infringe copyright or trademarks
Be deceptive or made in breach of legal duty
Impersonate others or misrepresent your identity
Harass, threaten, or cause anxiety to others

5. Third-Party Links & Booking Platforms

5.1 Links to Other Websites

Our website may contain links to third-party sites for your convenience. We accept no responsibility for their content or any loss arising from their use.

5.2 Third-Party Booking Platforms

Bookings made through third-party platforms (Booking.com, Airbnb, travel agencies) are subject to:

Those platforms' terms and conditions
Those platforms' privacy policies
Our booking conditions (Part B below)

Important: Regardless of booking method, Moroccan legal requirements for guest identification apply to all bookings (see Part B, Section 2.5).

5.3 Linking to Our Website

You may link to our homepage if done fairly and legally, without damaging our reputation. You must not suggest association or endorsement where none exists.

6. Disclaimers & Limitations

6.1 Accuracy of Information

While we endeavour to ensure website information is correct, we do not warrant completeness or accuracy, nor commit to keeping the website continuously available or up to date.

6.2 Property Representations

Photos and descriptions aim for accuracy. However, variations may occur due to the handcrafted, natural character of our property and ongoing improvements.

6.3 Warranty Disclaimer

To the maximum extent permitted by law, we provide this website "as is" with no representations or warranties.

6.4 Limitation of Liability

We are not liable for direct, indirect, special, or consequential damages arising from your use of, or inability to use, this website.

7. General Website Provisions

7.1 Indemnity

You agree to indemnify and hold harmless Bubble on the Beach from all losses, expenses, and costs resulting from your violation of these terms.

7.2 Changes to Terms

We may revise these terms at any time. Please check regularly, as continued use constitutes acceptance of changes.

7.3 Severability

If any term is determined illegal or unenforceable, it shall be severed. Remaining terms continue to be binding.

7.4 Governing Law

These website terms shall be governed by and construed in accordance with relevant international laws.

1. Making Your Booking

1.1 Authority to Book

When making a booking, the "lead name" guarantees they have authority to accept these conditions on behalf of all party members. For party members under 18, the lead name must have parental or legal guardian authority.

1.2 Booking Confirmation

A booking is confirmed when we receive your 50% deposit. We will issue a booking confirmation, at which point a contract forms between us. We reserve the right to refuse any booking before issuing confirmation. If refused, we will promptly refund any payment.

2. Payment Terms

2.1 Deposit

To confirm your accommodation, you must pay a 50% deposit of the total reservation cost.

2.2 Balance Payment

The balance is due upon arrival at Bubble on the Beach. Payment can be made by card (directly or via PayPal) or cash.

2.3 Extras & Additional Services

Any extras (additional meals, treatments, activities, boutique purchases) should be settled at the end of your stay.

2.4 Moroccan Tourist Tax

A Moroccan tourist tax of approximately €2.50 per person per day will be added to your final bill.

2.5 Moroccan Legal Requirements

Important Notice: Moroccan law requires all accommodations to report guest identification details to local authorities. By making a booking, you acknowledge and consent to our collection and sharing of personal information (full name, nationality, passport/ID details, dates of stay) with Moroccan governmental authorities. This is mandatory for all guests regardless of nationality or booking method.

3. Prices & Accuracy

3.1 Rate Changes

Prices shown may change before booking. We reserve the right to raise or lower prices at any time, though changes will not affect confirmed bookings.

3.2 Errors

We make every effort to ensure accuracy, but errors occasionally occur. We reserve the right to correct errors in advertised and confirmed prices. Please verify all details at time of booking.

4. Cancellations & Refunds

4.1 Standard Cancellation Policy

If you cancel after booking confirmation:

More than 30 days before arrival: Full refund less €50 administration fee
15-30 days before arrival: 50% refund
Less than 15 days before arrival: No refund

4.2 No Refund for Early Departure

If you leave before your booked departure date, no refund will be made for unused accommodation or services.

4.3 Partial Party Cancellations

If only some party members cancel:

Applicable cancellation charges apply to cancelled guests
Holiday cost will be recalculated for remaining guests
You may incur additional charges (single room supplements, etc.)

4.4 Non-Refundable Arrangements

Certain arrangements (specific activities, special bookings) may not be cancelled after confirmation and could incur 100% cancellation charge.

5. Arrival & Departure

5.1 Check-In

Standard check-in is between 15:00 and 20:00 on your arrival date. Other times can only be considered in exceptional circumstances.

Important: If delayed, you must contact us to arrange alternatives. Failure to arrive by 20:00 without notice will be treated as cancellation by you.

5.2 Check-Out

Guests must vacate rooms by 11:00 on departure date. This may be flexible depending on incoming guests.

6. Guest Responsibilities & Behaviour

6.1 Conduct

By booking, you accept responsibility for proper conduct of yourself and your party whilst on holiday.

6.2 Property Regulations

You agree to:

Comply with property regulations and reasonable rules made from time to time
Keep and leave the property, furnishings, bedding, and towels clean and in good condition
Not cause damage to the property
Not cause nuisance or annoyance to us or other guests

6.3 Smoking Policy

No smoking is permitted in rooms, galleries, swimming pool area, or central studio.

6.4 Insurance Requirements

You agree to ensure each party member has:

Comprehensive travel insurance (cancellation, delays, baggage loss)
Health insurance (including evacuation and repatriation coverage)
Relevant sports insurance if participating in activities

6.5 Unauthorised Guests

Unauthorised guests may not enter the property or stay in your rooms. Breach of this rule may result in immediate termination without refund.

6.6 Local Laws & Customs

You agree to adhere to Moroccan laws and respect local customs whilst at the property.

6.7 Property Access

You agree to allow us or our representatives reasonable access to your room for cleaning and essential repairs.

6.8 Termination for Misconduct

If you or your party behaves in a way that causes or is likely to cause danger, upset to others, or property damage, we may terminate your holiday. The person(s) concerned must leave immediately with:

No further responsibility from us (including return travel)
No refunds
No payment of expenses or costs incurred

You are responsible for full payment of any damage or loss caused. Payment must be made directly and immediately. Failure to pay will result in you being liable for our full legal costs.

7. Events Beyond Our Control (Force Majeure)

7.1 No Reimbursement

No reimbursements are made for late arrivals or early departures, regardless of reason.

7.2 Force Majeure Events

We are not responsible for events beyond our control, including but not limited to:

Accident or illness
War, threat of war, riot, civil strife, terrorist activity
Government action, political unrest
Natural disasters (fire, flood, drought, earthquake)
Weather conditions
Industrial disputes
Airport closures, flight cancellations/rescheduling
Technical problems with transportation
Nuclear incidents

The lead name assumes all risks associated with the holiday and indemnifies our directors and hosts against all claims arising from participation.

8. Liability

8.1 Our Responsibility

We accept responsibility for arranging your holiday with reasonable skill and attention. Services will be deemed provided with reasonable skill and care if they:

Comply with local regulations, OR
Are reasonable compared to local standards (if no regulations apply)

8.2 Limitation of Liability

We will not be responsible for:

Additional expenses, distress, disappointment, loss, damage, injury, accident, delay, or inconvenience
Results from acts or defaults of third-party companies, firms, or persons

Exception: We are responsible if caused by our proven negligence or proven lack of diligence.

8.3 Activity Participation

Participation in activities is at your own risk. You agree to exonerate Bubble on the Beach from liabilities, including injuries, deaths, or damages arising from activities.

8.4 Personal Possessions

We cannot be responsible for personal possessions that are:

Misplaced, stolen, or damaged during your stay
Left behind on the premises

9. Weather Conditions

9.1 Activity Cancellations

We cannot be responsible for weather adversely affecting your ability to participate in activities.

9.2 Safety Cancellations

If conditions are hazardous due to weather, we may curtail or cancel activities. We will endeavour to find alternatives.

10. Programme Changes & Cancellations

10.1 Right to Modify

We reserve the right to:

Make changes to and correct errors in holiday details before and after booking confirmation
Cancel confirmed bookings if necessary (e.g., minimum numbers not reached)

10.2 Major Changes or Cancellations

Most changes are minor. In rare cases of full cancellation, we will offer:

An alternative holiday (if available and time permits), OR
Full refund of monies paid

11. Special Requests & Accessibility

11.1 Special Requests

Special requests must be made at time of booking. Notation on confirmation does not guarantee the request will be met. Failure to meet a special request is not a breach of contract unless specifically confirmed.

11.2 Accessibility & Disabilities

Bubble on the Beach does not have wheelchair ramps, lifts, or other accessibility modifications. Important: You must advise us of any disabilities or special requirements at booking so we can assess whether we can meet your needs.

If we reasonably feel unable to properly accommodate your needs, we will:

Not confirm the booking, OR
Cancel if full details weren't provided at booking time

12. Promotional Materials

12.1 Use of Guest Content

We reserve the right to use photographs, artwork, video footage of guests (children or adults) on our website, publications, and advertising materials.

You granted permission for this use when submitting content (see Part A, Section 4).

13. Complaints & Resolution

13.1 During Your Stay

If you have any complaint, please notify us immediately so we can resolve it promptly. Most issues can be addressed during your stay.

13.2 Post-Stay Complaints

If a complaint cannot be resolved during your stay, you must write to us with full details within 14 days of your departure date.

Contact for complaints:
Email: [complaints email]
Address: [physical address]

14. Contact Information

Physical Address: Bubble on the Beach [Dar Danse] Bhaibeh Beach, Essaouira, Morocco

Email: hotel@bubbleonthebeach.com
Phone/WhatsApp: +212 7 01 09 08 96

15. Governing Law

These booking conditions shall be governed by and construed in accordance with relevant international laws. Any disputes shall be subject to the exclusive jurisdiction of courts where the case may be heard.

By completing a booking, you confirm that you have read, understood, and agree to both Part A (Website Terms) and Part B (Booking & Holiday Conditions).

© 2025 Bubble on the Beach. All rights reserved. Last Updated - 21st October 2025.

Looking forward to your stay!

OUR TERMS

Understanding Our Terms Document

Website Terms & Conditions (Part A)